Refund policy

At Olive Eden Beauty Store, we strive to ensure that every customer is completely satisfied with their purchase. However, we understand that sometimes a product may not meet your expectations. That’s why we’ve created a fair, transparent, and customer-friendly refund policy to make your shopping experience as smooth as possible.

This policy outlines the conditions under which refunds, exchanges, or store credits will be granted. Please read it carefully before making a purchase.

1. Our Commitment to You

We take pride in offering high-quality beauty products that are carefully selected to enhance your skincare, makeup, and hair-care routines. If for any reason you’re not satisfied with your purchase, we’re here to help. Our goal is to resolve any issues quickly, fairly, and with minimal hassle for you.

2. Eligibility for Refunds & Exchanges

To be eligible for a refund or exchange, the following conditions must be met:

a) Time-frame

  • Refund or exchange requests must be made within 14 days of receiving your order.
  • Products must be unused, unopened, and in their original packaging with seals intact.

b) Proof of Purchase

  • You must provide a valid order number, receipt, or invoice to process your request.
  • If you received the product as a gift, the original purchaser must initiate the return.

c) Condition of the Product

  • We cannot accept returns for used, damaged, or altered products unless the item was defective upon arrival.
  • If the product arrived damaged or expired, please contact us immediately (within 48 hours of delivery) with photos as proof.

3. Non-Refundable Items

For health and safety reasons, the following items cannot be returned or refunded:

  • Opened makeup & skincare products (e.g., creams, serums, lipsticks, mascaras)
  • Personal care tools (e.g., brushes, sponges, tweezers)
  • Gift cards or downloadable digital products
  • Products purchased during a final sale or promotional event (unless defective)

4. How to Request a Refund or Exchange

Step 1: Contact Our Customer Service

Send an email to support@oliveeden.com with:

  • Your order number
  • The product name(s) you wish to return
  • A brief explanation of the issue
  • Photos (if the product is damaged or defective)

Step 2: Wait for Approval

Our team will review your request within 1-3 business days. If approved, we’ll provide:

  • A Return Authorization Number (RAN)
  • Instructions on where and how to return the product

Step 3: Ship the Item Back

  • You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped).
  • We recommend using a tracked shipping method—Olive Eden is not responsible for lost return packages.

Step 4: Refund or Exchange Processing

Once we receive and inspect your return:

  • Refunds will be issued to your original payment method within 5-10 business days.
  • Exchanges will be shipped out as soon as possible (subject to stock availability).

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery. We’ll arrange for a free replacement or refund (including return shipping costs if necessary).

6. Store Credit Option

If you prefer, we can issue store credit instead of a refund. This is a great option if you’d like to try a different product from our collection. Store credits:

  • Never expire
  • Can be used on future purchases
  • Will be emailed to you as a unique discount code

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

  1. Check your bank or credit card statement (some processing times vary).
  2. Contact your payment provider (PayPal, credit card company, etc.).
  3. If the issue persists, email us at support@oliveeden.com for assistance.

8. Final Sale & Clearance Items

Items marked as "Final Sale" or "Clearance" are sold at a discounted rate and are not eligible for returns, refunds, or exchanges unless they arrive damaged or defective.

9. Changes to This Policy

Olive Eden reserves the right to modify this refund policy at any time. Any changes will be posted on our website, and continued use of our services means you accept the updated terms.

10. Contact Us

If you have any questions about our refund policy, don’t hesitate to reach out!

📧 Email: support@oliveeden.com

Thank You for Shopping at Olive Eden!

We appreciate your trust in us and will always do our best to ensure you have a positive shopping experience. If you’re ever unhappy with a purchase, just let us know we’re here to make it right!

💖 The Olive Eden Team